A resident recently commented to me, "I've been here eight years and Lenbrook looks just as beautiful today as it did my first day here." It made me smile as I headed into a budget meeting where we would be talking about the very thing that engenders a "WOW" impression when you first walk in our doors: appealing amenities. The real WOW, I’ve learned however, comes when amenities are enduring – when you are able to keep them fresh and relevant year after year.
Generally, when people think about the word "responsive" they think about quick action. However, well-known author and TED Talk speaker Simon Sinek says, “It’s better to go slow in the right direction then to go fast in the wrong direction.” It is true that the proper definition for responsive is “reacting quickly and positively.” So if we are measuring quality in our organization (which we are), shouldn’t we have a process for responding?
Anticipate the Issue
Lenbrook is known for the energy of its residents -- you can feel it and see it when you walk in our front door. So it's quite fitting that we have a resource access department called LIVE! -- which stands for “Lenbrook Individuals are Vital and Engaged."
A number of my fellow residents have asked me if I’m looking forward to completing my tenure as Lenbrook's Resident Association president at the end of June. Frankly, I have mixed emotions.
There’s no doubt that this position is demanding and time consuming. Lenbrook has 500 residents and a very busy campus on 6.5 acres. I am certainly looking forward to having a lot more time to spend with myself and my wife, Lea.
We're located in the vibrant Buckhead district of Atlanta, where arts, culture, and world class dining are practically in our backyard. It's kind of tough to compete with all these services and venues. But we do. Here's a look at what goes into our secret sauce hospitality – The Lenbrook Way.
Flexible Menu of Choices, Master Our Craft
A truly wonderful couple in our community recently made the difficult decision to relocate to California to be closer to family. They were part of our family for six years. We will miss them immensely. Before moving, the husband penned a heartfelt letter to me describing why they loved Lenbrook so much. With his permission, I'd like to share part of it with you.
Searching for a Community ... Twice
In his letter, he wrote:
Who are Lenbrook's VICTORS? They are our residents who sometimes feel isolated or lonely, yet have a desire to contribute to others. These feelings can be common occurrences in any setting.
Initially, I would direct them to one or more of our regularly scheduled programs, events, activities or excursions. It wasn’t long before I realized that well-planned, parallel programming would offer these individuals an alternative means of fulfilling their particular needs.
Remember the Food Guide Pyramid? Or maybe even the Food Wheel? Guess what ... the "Pyramid" is now a "Plate." In fact, it's called "My Plate". So what's up with this new guide for how to build a balanced plate for healthier living?
What is My Plate?
According to an article in Psychology Today, one of the major reasons people tend to stop exercising after recently starting an exercise routine is that they do not want to experience discomfort. After reading this article, it made me wonder whether this is the reason some residents are more hesitant than others to incorporate exercise into their everyday lives.
The one true certainty we have in this life is that it is unpredictable and anything, good, bad or otherwise, can happen. Additionally, “it” is not only defined by the passage of time. "It" can also be influenced by proactive planning or, on the flip side, lack of planning. Let's take a look at the "10 Tough Questions About Life Planning."
Being able to live your best life, in all stages of life, takes planning. And we're not just talking about planning for your golden retirement years, but also for your end-of-life needs and wishes, too.