A resident recently commented to me, "I've been here eight years and Lenbrook looks just as beautiful today as it did my first day here." It made me smile as I headed into a budget meeting where we would be talking about the very thing that engenders a "WOW" impression when you first walk in our doors: appealing amenities. The real WOW, I’ve learned however, comes when amenities are enduring – when you are able to keep them fresh and relevant year after year.
Generally, when people think about the word "responsive" they think about quick action. However, well-known author and TED Talk speaker Simon Sinek says, “It’s better to go slow in the right direction then to go fast in the wrong direction.” It is true that the proper definition for responsive is “reacting quickly and positively.” So if we are measuring quality in our organization (which we are), shouldn’t we have a process for responding?
Anticipate the Issue
Lenbrook is known for the energy of its residents -- you can feel it and see it when you walk in our front door. So it's quite fitting that we have a resource access department called LIVE! -- which stands for “Lenbrook Individuals are Vital and Engaged."
A number of my fellow residents have asked me if I’m looking forward to completing my tenure as Lenbrook's Resident Association president at the end of June. Frankly, I have mixed emotions.
There’s no doubt that this position is demanding and time consuming. Lenbrook has 500 residents and a very busy campus on 6.5 acres. I am certainly looking forward to having a lot more time to spend with myself and my wife, Lea.
Sydney is 3rd from the left.
Maya Angelou said once: "I've learned that people will forget what you said; people will forget what you did; but, people will never forget how you made them feel." My intern experience at Lenbrook has been fascinating. Most of all, Lenbrook made me feel like I had another home.
We're located in the vibrant Buckhead district of Atlanta, where arts, culture, and world class dining are practically in our backyard. It's kind of tough to compete with all these services and venues. But we do. Here's a look at what goes into our secret sauce hospitality – The Lenbrook Way.
Flexible Menu of Choices, Master Our Craft
Who are Lenbrook's VICTORS? They are our residents who sometimes feel isolated or lonely, yet have a desire to contribute to others. These feelings can be common occurrences in any setting.
Initially, I would direct them to one or more of our regularly scheduled programs, events, activities or excursions. It wasn’t long before I realized that well-planned, parallel programming would offer these individuals an alternative means of fulfilling their particular needs.
Before I came to Lenbrook, I had to maintain a large home, buy groceries, fix my own meals and pay all the bills associated with keeping a home functioning, including utilities. It wasn't fun when my water heater broke one weekend and I couldn't get a plumber in until Monday. And when I had my total knee replacement, the three flights of stairs in my home became quite a challenge.
For over 60 years, my parents lived in the same house in Rome, GA. Boy, talk about people who did not want to move when the time came. My dad was 93 and mom was 84. And the time came. Mom was showing signs of Alzheimer's and, for her, taking care of dad, the house and cooking had become too much.
According to an article in Psychology Today, one of the major reasons people tend to stop exercising after recently starting an exercise routine is that they do not want to experience discomfort. After reading this article, it made me wonder whether this is the reason some residents are more hesitant than others to incorporate exercise into their everyday lives.