Believe it or not, the average adult spends 1,400 hours a year hunched over a Smartphone. This constant "forward or anterior head position" (also known as humpback posture) often leads to unexpected problems. The most prevalent disorder is “Text Neck." I'd like to share some tips for avoiding Text Neck and several relief exercises that are quick and easy to do.
A resident recently commented to me, "I've been here eight years and Lenbrook looks just as beautiful today as it did my first day here." It made me smile as I headed into a budget meeting where we would be talking about the very thing that engenders a "WOW" impression when you first walk in our doors: appealing amenities. The real WOW, I’ve learned however, comes when amenities are enduring – when you are able to keep them fresh and relevant year after year.
Continuous Investment in Physical Inventory
Generally, when people think about the word "responsive" they think about quick action. However, well-known author and TED Talk speaker Simon Sinek says, “It’s better to go slow in the right direction then to go fast in the wrong direction.” It is true that the proper definition for responsive is “reacting quickly and positively.” So if we are measuring quality in our organization (which we are), shouldn’t we have a process for responding?
Anticipate the Issue
The Lenbrook Way: that’s what we call our unique service standards of resident service and hospitality. At Lenbrook, we appreciate that outstanding resident satisfaction is dependent on having associates who are caring, competent, and responsive, and we use the RITE Reward program to reward associates for demonstrating exemplary service and values: Respect, Integrity, Teamwork and Excellence.
A year ago, I would not have said this, but what I tell my friends and family now about moving to Lenbrook is: “This is just so right for us!”
It was very hard for me to move from our Sea Island home of 18 years. Reid, my husband of more than 60 years and I left our whole life behind: our bright and airy home, our friends, our church, our doctors. I felt that I had to start all over again, rebuilding our life. I must say that I had to dip into a reservoir of strength and courage to make the move.
I joined Lenbrook in 2009, just as the community wrapped up a major expansion that doubled our size and marked 25 years of service. Here we are today, celebrating our 35th anniversary and getting ready to embark on another expansion – one that will enable us to continue to offer Atlanta’s best opportunity to live life to its fullest for both current and future residents.
Celebrating Achievements in Style
Michael Halpern co-founded the nonprofit inner-city mentoring program YES!Atlanta in 1988 and helped lead the organization for more than 27 years. He will be honored by LeadingAge Georgia at its annual Positive Aging Icon Award ceremony on November 18 at the Atlanta History Center.
Every month, Lenbrook hosts an educational session that is open to its more than 200 Associates: Mentor Me Mondays. At these events, Lenbrook residents are invited to share their expertise and personal life lessons.