Lenbrook Health Care Center Achieves Deficiency-Free Rating for Fourth Time in Five Years

Excellence and teamwork thrive at Lenbrook, and it shows! Lenbrook Associates’ dedication to these community core values was recently rewarded when Lenbrook earned a deficiency-free rating from The Centers for Medicare & Medicaid Services after the unscheduled three-day review of the Health Care Center. This is the fourth time in five years that Lenbrook has achieved this distinctive rating.

“This remarkable achievement would not be possible without our team members in healthcare and supporting departments,” said Nettie Thrash, Vice President of Health Services. “Everyone pitched in to make this happen and did it by staying true to our core values. It’s through combined dedication to a shared vision and strong values that we consistently achieve this success.”

Associates’ commitment to integrity also plays a key role in Lenbrook earning this rating again.

“It takes having all team members aligned to achieve this success and demonstrates a commitment to excellence and integrity,” said Felecia Sveda, Chief Operating Officer. “You have to be doing the right things even when the surveyors aren’t watching. This rating instills an incredible amount of credibility and confidence not only for our healthcare team but for the entire organization.”

Lenbrook Associates are extremely proud of the rating they achieved by working together.  

“I’ve been in healthcare for a long time, and I have never seen such excitement among associates as we walked the floors to share the great news!” Thrash said. “This achievement is an example of why associates want to work at Lenbrook. They know what Lenbrook stands for, and they want to be part of it. Excellence makes associates proud, and our associates want to meet and exceed expectations.”