The Lenbrook Way: that’s what we call our unique service standards of resident service and hospitality. At Lenbrook, we appreciate that outstanding resident satisfaction is dependent on having associates who are caring, competent, and responsive, and we use the RITE Reward program to reward associates for demonstrating exemplary service and values: Respect, Integrity, Teamwork and Excellence.
Each year, Lenbrook residents and associates select one RITE Associate of the Year, and for the 2018 fiscal year, this recognition goes to Vince King for going above and beyond the call of duty. When I presented him with the award, he told me: “It’s fun to get to know the residents and anticipating their favorite meal or drink. In a way, you become part of their extended family. I enjoy the sincere appreciation I get from both my colleagues and the residents. A heartfelt ‘thank you’ goes a long way to motivate me.”
Vince, a member of the Fine Dining Services team, has been with Lenbrook since 2016. In addition to his full-time position at Lenbrook, he is also a full-time student at Georgia State University, graduating in May 2019 with a degree in business finance and management. His father, his professors, and the leadership at Lenbrook inspire him every day to reach higher.
Congratulations on this well-deserved recognition, Vince – you have the RITE stuff!